Services

24-Hour Service Hotline

24/7 Phone Support BTI service representatives are available any time you call — 24 hours a day, 365 days per year. In addition, all service calls are entered into a network-available service log. Everyone within our organization has access to the log, facilitating an excellent resource for problem tracking as well as issue awareness when you call. The log contains a variety of stored information, such as the time and date you called, a description of the problem, and what action was taken to correct the problem. Furthermore, the history log is saved, so should you call back or log in at a later date, you can review the the entire service history and see what solutions were implemented in the past. This may help you diagnose any current problems with your equipment. On-Site Support If your machine requires in-person maintenance or repair, we will send a BTI employee to your location. In addition to our 20 service technicians — who travel the world to service BTI equipment — we also deploy software engineers, controls engineers, and machine builders as needed. If you think you need on-site support, call our 24/7 service hotline.

Measurement and Testing Services

Parts and Services

When it comes to maintaining your equipment, we believe you should be in control. We can provide direct assistance for parts, but we also give you a complete list of every component on your machine. This includes the manufacturer name and specific part number, enabling you to obtain parts from wherever you’d like. If you’d like to obtain parts directly through BTI, we make it simple. Our advanced, computerized inventory stays up to date with your needs. We track the availability of components, identify potential risk items and obsolescence, and create accurate cost and delivery estimates. We can also provide you with a recommended spare parts list, which itemizes the parts we recommend you consider stocking to minimize downtime and maximize efficiency. To inquire about our inventory or request parts, please contact: PARTS DEPARTMENT 734-214-2678 Parts and Services Form

Remote Diagnostics

BTI offers remote diagnostic capability to minimize equipment downtime and facilitate fast software updates. Dedicated, virtual workstations are set up at BTI’s headquarters for establishment of equipment remote diagnostic access. With permission, this enables BTI engineers and technicians to remotely view all machine vitals, including all software screens, analog and digital inputs and outputs, as well as other built-in diagnostic tools. When necessary, customer-provided security tokens can be implemented for enhanced security. In addition, we offer integration services to assist in developing plant or company-wide interconnectivity solutions. Parts and Services Form

Research & Development

We specialize in offering cutting-edge Product Development and Research services to help your business thrive in today’s dynamic market. With a strong focus on non-destructive testing research and development, we are dedicated to delivering data-driven results that can support your Team’s product development efforts. Our Services Non-Destructive Testing (NDT) Research At BTI, we understand the critical role of non-destructive testing in ensuring product quality and reliability. Our dedicated team of experts conducts rigorous research and development. By leveraging the latest technologies and methodologies, we provide comprehensive solutions that encompass balance data, vibration data, gauging data, and more. Whether assessing rotational properties, detecting flaws, or optimizing performance, our NDT research services equip you with the actionable insights needed to enhance your product development processes. Customized Product Development We recognize that every product is unique, with its challenges and requirements. That’s why we offer tailored product development solutions that align with your goals. Our experienced team collaborates closely with you to understand your vision, analyze your needs, and design innovative solutions. From conducting feasibility studies and prototyping to optimizing performance and ensuring seamless integration, we are dedicated to bringing your ideas to life with precision and excellence. If you have products that rotate, our Team will spin them… providing balance data, vibration data, gauging data, and more.

Web-Based Issue Tracking

BTI provides web-based issue tracking, which enables you to log in and review the status of equipment issues (both past and current). In addition, you have the ability to add details to an existing issue, upload attachments, etc. Issues can be sorted by: status (new, open, resolved), subject, ticket owner, ticket number, BTI job number, etc. You will have the option of creating new tickets on your own, through the Internet, or simply calling our 24/7/365 service number. Upon submission of a ticket, all BTI personnel, including executives, managers, engineers, and our Aftermarket Group are automatically sent an email regarding the specific issue, as well as who at BTI has ownership to resolve the issue. Parts and Services Form